These courses will leverage real-world scenarios and examine how processes (ITIL) and technologies (ServiceNow, etc.), can be implemented alongside their respective process definitions. All our accredited trainers are certified having relevant technology & process certifications with many years of hands-on experiences..

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Customer's Spoke

"Really helpful to build capability"

by a practitioner at a Leading Shared Services Organisation

Customer's spoke

"a good foundation for taking certification examinations"

- a Practitioner

Self - led

Choose to learn self-paced learning with self-evaluations. Also you can use development accelerators (ScriptFinder+ & Upgrade Assistant). Assistance? mail to connect@startitnow.co.in. Guaranteed response in 48 hrs.

Instructor Led

This course introduces learners to ITIL 4 and examination, to understand and improve an IT-enabled enterprise. This ITIL V4 course will help you understand concepts, best practices and processes utilized in the ITIL 4 life cycle. Provide guidance to certification

LEARNER

TRAINERS

LEARNER

BENEFITS FOR LEARNERS

Quality of training delivered is consistent
Make a strong foundation for your every day activities and for certifications
Have an expert along with you always
Following ServiceNow learning paths will ensure success

TRAINERS

BENEFITS TRAINERS CAN GAIN

Save your precious hours
Avoid repeating same content instead focus on value addition

Kick - START

Scripting

Administration

ITIL V4

Upcoming Courses

Kick - START

Consists of 4 sections, where subscribers will be

Introduced to Kick start Primer
What is ServiceNow
UI Overview
Core ServiceNow Applications
What is new in Kingston & London versions

Scripting

Consists of 30 sections. The course content help attendees learn to:

Determine when it is appropriate to script
Configure a ServiceNow instance for scripting
Script client‑side
Client Scripts
UI Policies

Administration

Consists of 23 sections, in which subscribers will learn to:

Explore lists and forms
Identify the importance of branding, as well as how to apply it to the platform
Add users, groups, and roles
Identify best practices related to task management
Configure notifications
Manage data with tables, the configuration management database (CMDB), and import sets
Run basic reports, as well as the benefits of performance analytics
Protect ServiceNow data
Work with two key ServiceNow process applications: Knowledge Base and Service Catalog
Create workflow activities and approvals
Implement Service Level Agreements
Identify various available script types
Upgrade and clone instances, as well as create baseline performance metrics
Capture and move configurations between instances

ITIL V4

The ITIL V4 course covers the below sections of ITIL course in an instructor led training in which subscribers will learn to:

Introduction to all new ITIL V4
Value concepts
Service Value System
The four Dimensions of ITIL V4
Guiding Principles
Service Value Chain activities

Upcoming Courses

Courses related for development activities including

Develop on and customize for the ServiceNow platform
The ServiceNow APIs, Integrations
and more